Your Rights as an NDIS Participant: What You Should Know

When you’re an NDIS participant, you’re not just receiving support—you also have rights that protect your choice, dignity, and wellbeing. At Just Buzz, we believe that every participant should feel confident, respected, and fully in control of their plan and services. So, whether you’re new to the NDIS or already have a plan in place, here’s a simple breakdown of your key rights and how to make sure they’re respected.

1. The Right to Be Treated with Dignity and Respect

You have the right to be treated fairly, with kindness and understanding—no matter your disability, background, or circumstances. Support workers and providers must respect your values, culture, and preferences at all times.

2. The Right to Make Your Own Choices

You are in control of your NDIS journey. This includes choosing your providers, setting your goals, and deciding how and when your supports are delivered. At Just Buzz, we encourage open conversations so you always feel confident in making decisions that suit your lifestyle.

3. The Right to Privacy and Confidentiality

Any personal information you share must be kept private and handled with care. As an NDIS provider, we follow strict privacy policies to make sure your details are protected at all times.

4. The Right to Safety and Quality Services

Your services must be safe, appropriate, and of high quality. All registered providers must meet NDIS Practice Standards to ensure your care is consistent, ethical, and centred on your needs.

5. The Right to Speak Up or Make a Complaint

If something doesn’t feel right or you’re not happy with the service you’re receiving, you have the right to raise your concerns without fear. You can speak directly to your provider, or if needed, lodge a complaint with the NDIS Quality and Safeguards Commission. At Just Buzz, we welcome feedback—good or bad—because your experience matters.

6. The Right to Support and Advocacy

If you’re having trouble understanding your plan or feel like you need extra help, you have the right to access support and advocacy services. These can help you communicate your needs and stand up for your rights, especially in complex or stressful situations.