FAQ's

The NDIS provides support and funding to people with disabilities to help them live more independently and achieve their personal goals. If you're curious about how the NDIS can assist you, we can help explain the details and guide you through it.

To be eligible for NDIS support, you need to meet the following criteria:

• Age: You must be under 65 years old when you apply.
• Residency: You must be an Australian citizen, a permanent resident, or hold a Protected Special Category Visa.
• Disability: You need to have a permanent and significant disability that affects your ability to perform everyday activities.
• Impact: Your disability should substantially reduce your functional capacity in areas like communication, mobility, self-care, or social interaction.
• Need for Support: You may require ongoing support, assistive technology, or modifications to your environment to achieve independence.

If you're unsure about any of these criteria, feel free to reach out to Just Buzz, and we can help clarify your eligibility.

1. Check your eligibility: Before you apply, ensure you meet the NDIS eligibility criteria (age, residency, and disability requirements). You can use the NDIS eligibility checklist available on the official website or contact Just Buzz for guidance.
2. Gather necessary information: You’ll need documents that provide evidence of your disability. This includes:

• • Medical reports detailing your condition.
  • Information on how it affects your daily life.
  • A completed 'Access Request Form' from the NDIS. 

1. Submit an Access Request Form:
   You can request this form by:

• Calling the NDIS on 1800 800 110.
• Completing the form online via the NDIS website.
• Visiting your local NDIS office. 

1. NDIS assessment:
   Once your application is submitted, the NDIS will assess whether you meet their criteria. This may involve:

• Reviewing your submitted documents.
• An interview or discussion with an NDIS representative to better understand your needs. 

1. Receive your NDIS plan:
   If approved, you will work with your local NDIS partner to create a plan tailored to your specific needs and goals. This plan will outline the funding you’ll receive for support services. 
2. Start using your plan:
   After your plan is in place, you can begin using the support and services funded by the NDIS. We recommend asking for help in managing your plan through trusted plan managers. You may contact us at Just Buzz for details.

The NDIS covers a broad range of disabilities that are permanent and significantly impact a person's ability to engage in everyday activities. Below are the main categories of disabilities covered by the NDIS, including but not limited to: Physical Disabilities: Conditions that affect a person's mobility or physical functioning. Examples include:

• Cerebral Palsy
• Muscular Dystrophy
• Multiple Sclerosis
• Spinal Cord Injuries
• Amputation or limb differences

Intellectual Disabilities: These involve limitations in intellectual functioning and adaptive behaviours. Examples include:

• Down Syndrome
• Developmental Delays

Psychosocial Disabilities: Disabilities arising from mental health conditions that impact a person’s ability to participate in daily activities. Examples include:

• Schizophrenia
• Bipolar Disorder
• Severe Anxiety or Depression
• PTSD (Post-Traumatic Stress Disorder)

Sensory Disabilities: These disabilities affect a person’s ability to see, hear, or communicate. Examples include:

• Vision Impairment or Blindness
• Hearing Loss or Deafness
• Sensory Processing Disorders

Neurological Disabilities: These involve impairments of the nervous system. Examples include:

• Epilepsy
• Acquired Brain Injuries (ABI)
• Stroke-related impairments
• Autism Spectrum Disorder (ASD), which can also affect communication and social interaction.

Cognitive Disabilities: Conditions affecting memory, problem-solving, and attention. Examples include:

• Traumatic Brain Injury (TBI)
• Alzheimer’s Disease
• Dementia

Acquired Disabilities: Disabilities that develop later in life as a result of injury, illness, or ageing. Examples include:

• Parkinson’s Disease
• Motor Neurone Disease (MND)
• Disabilities related to stroke recovery

The NDIS supports people with disabilities that are permanent and have a lasting impact on their day-to-day life. If your condition is not listed here, or if you're unsure whether your disability is covered, JustBuzz can help you better understand whether you’re eligible for support.

The NDIS provides support for children with disabilities through early intervention and ongoing assistance. This support is aimed at helping children develop essential skills and participate fully in school and community activities. The types of services available for children include:

• Early Childhood Early Intervention (ECEI): For children under 7 years old, ECEI focuses on providing support as early as possible to improve developmental outcomes.
• Therapy Services: This includes speech therapy, occupational therapy, and physiotherapy to help with a child’s physical, social, and cognitive development.
• Support for Learning and Schooling: Assistance with educational needs, including specialised equipment and in-class support.
• Assistive Technology: Providing tools such as communication devices, mobility aids, or sensory supports to improve daily functioning.

If your child has a developmental delay or a disability, the NDIS can help create a tailored support plan based on their needs. For more information, you can visit the NDIS website or speak to an NDIS planner for guidance on the best approach for your child’s specific situation.

The NDIS provides a wide range of services to support children and young people, helping them achieve their developmental, educational, and social goals. These services include:

• Therapy Services: Support such as speech therapy, physiotherapy, and occupational therapy to aid in physical, social, and cognitive development.
• Educational Support: Assistance with learning, including access to specialised equipment or additional in-school support.
• Community and Social Participation: Programs and services that help young participants engage with their peers and participate in community activities, including sports or recreational programs.
• Personal Care and Support: Help with day-to-day tasks, such as personal care, mobility, or accessing community services.

These services aim to support young participants in their personal development and ensure they have the right tools to thrive in school and everyday life.

The NDIS offers Early Childhood Early Intervention (ECEI) for children under 7 who have developmental delays or disabilities. This early support focuses on improving developmental outcomes by providing tailored services such as therapy, personal care, and social participation programs. The goal is to give young children the best possible start in life and help them build important skills early on.

The NDIS provides a variety of services for teenagers with disabilities, helping them navigate the transition from childhood to adulthood. These services include support for school, social and community participation, assistance with personal care, and therapy services. The NDIS can also help with building life skills and preparing for employment or further education, ensuring that teenagers have the right support as they move toward greater independence.

You can change your NDIS provider at any time if your current provider isn’t meeting your needs or you’re looking for different services. To switch providers, follow these steps:

1. Review your service agreement: Check if there are any notice periods or specific conditions you need to follow when changing providers.
2. Notify your current provider: Let them know you plan to end the service agreement, ensuring any outstanding supports or services are handled.
3. Find a new provider: Choose a new provider that better suits your needs and goals. Make sure they offer the services and supports you require.
4. Update your NDIS plan: If necessary, you can work with your Local Area Coordinator (LAC) or Support Coordinator to update your plan and ensure a smooth transition to your new provider.

Switching providers won’t disrupt your NDIS funding, and you have the flexibility to choose

JustBuzz offers tailored services for participants with complex needs, ensuring they receive the right level of support. These services include:

1. 24/7 Personal Care: We provide round-the-clock assistance for participants who require help with daily activities such as bathing, dressing, and mobility.
2. Specialist Support: For participants with medical or behavioural needs, we work closely with allied health professionals, including nurses and therapists, to create a comprehensive care plan.
3. In-home Support: Our in-home services ensure participants can remain in a familiar environment while receiving assistance with household tasks, personal care, and medication management.
4. Support Coordination: We help participants navigate their NDIS plan, coordinating multiple services to ensure seamless support across health, personal care, and social participation.
5. Community Access and Social Inclusion: We assist participants in joining community activities, social groups, and events to enhance their quality of life and build social connections.

Each support plan is personalised to meet the specific needs of the individual, whether it involves managing medical conditions, providing intensive daily care, or assisting with community integration.

Support Coordination helps you understand and implement your NDIS plan. We can assist with connecting you to the right services to make sure you’re getting the most out of your plan.

JustBuzz can assist you with managing your NDIS funding in several ways, depending on how you choose to manage your plan:

1. Self-Management Support: If you prefer to manage your own funding, we can guide you through the process, helping you keep track of your expenses, ensure you stay within your budget, and organise your payments to providers.
2. Plan Management: If you choose to use a plan manager, JustBuzz can connect you with registered plan managers who will handle the financial side of your NDIS plan. This includes processing invoices, paying providers on your behalf, and keeping detailed records of your spending.
3. NDIA-Managed Funding: For participants who prefer their funds to be managed directly by the NDIS, we can work within this system, ensuring that the services you choose align with the NDIS budget and guidelines.

We also offer ongoing support to help you understand how your funding is being used and to ensure you’re making the most of your NDIS plan. Whether you’re looking for full control over your finances or prefer assistance with the administrative side, we can help tailor a solution to fit your needs.